The ACCC's Scamwatch has warned of a “surge” in reports of online scammers impersonating Qantas to steal money and personal information.
Scammers disguise themselves as flying kangaroos in emails and text messages, “creating a sense of urgency in an attempt to get you to act quickly without checking first,” according to an email alert from Scamwatch.
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“Scammers will use Qantas' logo and branding to make communications appear genuine. The email or text message will urge you to click on a link to claim a refund, request a gift or redeem expiring points,” the alert states.
“If you click on this link, you will be directed to a scam website designed to steal any information you enter.
“Qantas has been warning about this type of scam, which was first detected in August 2025, and encourages passengers to be aware of ongoing fraudulent activity. The airline will not contact passengers via text message or email to ask for PINs, passwords or one-time passwords.
“Anyone could be targeted by this scam. You do not need to be an existing Qantas customer or a Qantas frequent flyer. However, people who know or suspect they have been involved in a data breach may be at greater risk of being targeted.”
superior Qantas support websitethe airline also reported a new “account protection security” scam discovered this month.
“This latest scam urges customers to provide account and financial details quickly, with the email subject line often being 'Avoid service interruption.' The purpose is to collect personal information and payment card data,” the website states.
Reports of impersonation scams have increased since Qantas was founded data breach In July 2025, cybercriminals were reportedly involved Using artificial intelligence to impersonate Qantas employees and then tricked a customer service operator in Manila into divulging vital information.
Approximately 5.7 million customers were affected and had their data stolen, including names, email addresses and frequent flyer numbers.
“Through the Supreme Court of New South Wales we have a continuing ban “We have taken appropriate steps to prevent the stolen data from being accessed, viewed, published, used, transmitted or published by anyone, including third parties,” Qantas said in an October update.
“Since the incident, we have also implemented additional security measures, enhanced team training, and increased system monitoring and detection.
“In July, Qantas proactively informed all affected customers of the types of personal data contained in the affected systems, and this has not changed to this day.”
More than 150 GB of customer data reportedly leaked Dump to dark web In October, it was launched by the hacker group “Decentralized Lapsus$ Hunters”.
